App Help Centre

• Go to https://play.google.com/store/apps/details?id=org.mindful.android
• Download the Mindful Android App.
• Log in and start exploring the app.

• Go to: https://apps.apple.com/au/app/mindful-magazine-courses/id6738400445
• Download the Mindful Mac app.
• Log in and start exploring the app.

• Take a screenshot of the error or issue
• Go into your profile
• Click the Contact Us tab 
• Click on “Send us a message”, OR click on the feature card on the Home tab.
• Submit your image and a short description of the issue

For experience-based feedback, look for the feature card on the Home feed.

Here are the instructions on how to login to the app. Be sure that you use the same email address that you signed up with.

1. Open the app.
2. Tap on “Login”.
3. Enter the email address that you used to sign up.
4. Tap “Sign in with Email”.
5. A magic link will be sent to your email that will automatically open the app and log you in.
6. You can also enter the verification code that was included in the email directly on the app.
   
   

You can log out of the home page on the app. In the upper righthand corner, you will see an icon of a person.

1. Click on the icon to access your profile.
2. Scroll to the bottom of the screen, where you will see a “Logout” button.
3. To login again, be sure to use the same email address that you signed up with.
   
   

A magic login link replaces the use of a password to log into the app. When you sign in with your email, the magic link will be sent to your email which will automatically open the app and log you in.

Make sure to open the magic link using the mobile device that you want to login with.

If the magic links are not working for you, then:

1. Open the app
2. Press “Login”
3. Enter your email address
4. Open the email that you received
5. Below the login button, there is a 6-digit login code
6. Return to the app
7. Press “Enter code” at the bottom of the screen
8. Enter your 6 digit code and press verify

Note that for security reasons, magic login links are only valid once and expire after a limited time.

You can find the email address that you signed up with the Mindful app in the Profile tab. In the upper righthand corner, you will see an icon of a person.

1. Click on the icon to access your profile.
2. Scroll down to and click on the “Personal Information” menu item
3. You will see the email address that is associated with your account, together with your name and other personal details.
   
   

We believe that the safest password is no password.  

Like many industry-leading companies, we’ve moved away from the age-old password and use login links instead.

If you’re having troubles logging into the app, kindly check out: How do I log into the app?

Thank you for your help! And remember that you have a full year to access and enjoy your premium gift subscription. 

Log in with the email address where you received your beta invitation. You’ll receive a 6-digit numeric code at that same email address, which you will input into the app.

For security reasons, we currently do not allow changing of your email through the app.

To change the email associated with your account, please contact us and we’ll sort it out for you.

1. Go into your profile
2. Click the Contact Us tab
3. Click on “Send us a message”
4. Submit your request
   
   

You can subscribe on the web, from inside the app, or refer to your gift subscription email. 

If you’re inside the app itself, you can get a full year of digital for free, OR if you a want a premium subscription, you can sign up for a 7-day free trial, also from inside the app. 

To update notification settings, simply:

1. Open the app.
2. Tap the Profile icon (located on the upper right corner).
3. Under “Notifications” you will see the following options:
   1. A toggle button to turn on/off Daily Quote.
   2. A hyperlink below the term “Daily Quote” that will allow you to set or adjust the time you receive this notification.
      
      

If you participated in our beta testing, your Premium subscription is 
complimentary for a full year. To access your gift subscription, log in with the email address where you received your beta invitation. You’ll receive a 6-digit numeric code at that same email address, which you will input into the app.

If you are an existing subscriber, your access to the new app is automatically included at the level of your current subscription. So, for example, Mindful Foundations now includes access to basic app features, while a Mindful Premium subscription includes access to premium app features. 

If you are brand new to Mindful, there are three (3) subscription tiers options:
Get all the details and subscribe here: https://shop.mindful.org/products/mindful-subscription.

Yes, your subscription is set to renew automatically each year. If you do not wish to renew your subscription, you can cancel at any time in the app store subscriptions tab.

We will send out reminder emails one week and 24 hours before the auto-renew occurs, so you have plenty of time to make a decision that’s right for you.

Your access to the app is automatically included at the level of your current subscription. For example, Mindful Foundations now includes access to basic app features, while a Mindful Premium subscription includes access to premium app features. You’ll just have to download the app on your phone and input your current membership details to start using the app. Learn how to do that here:

You can learn more about subscription tiers and their benefits here: https://shop.mindful.org/products/mindful-subscription

We’re happy to hear from you anytime, and there is a real human available to answer your questions. To reach us:

1. Go into your profile
2. Click the Contact Us tab
3. Click on “Send us a message”
4. Submit your request

To check the status of an order placed through the Mindful Store, check your order confirmation or shipping confirmation email for the latest order and tracking information.

If you don’t have access to that information, contact us with your order number and the email address used at checkout, and we’ll look up the current status for you.

If your order hasn’t arrived by the expected delivery date:

• Check the tracking information in your shipping confirmation email.
• Confirm that the shipping address on the order was correct.
• Check with household members or building management in case the package was received by someone else.

If your order is still missing after checking the above, contact us with your order number and we’ll investigate with the carrier and work toward a resolution.

Delays can happen due to high order volume, carrier disruptions, weather, or customs processing for international orders.

Check your tracking link for the latest carrier update. If your order is significantly past its estimated delivery window, contact us with your order number and we’ll follow up with the carrier.

If your package arrived but something from your order is missing, double-check all packaging materials, as smaller items can sometimes get caught in padding or boxes.

If an item is confirmed missing, contact us with your order number and let us know which item(s) weren’t included. We’ll work with you to arrange a replacement or another appropriate resolution.

We’re sorry if your order arrived damaged. Please contact us at mindful@mindful.org with your order number, along with a photo of the damaged item and packaging. We’ll review the issue and arrange a replacement or refund, depending on the circumstances and item availability.

If you’d like to cancel an order, contact us as soon as possible with your order number. We can typically cancel orders that haven’t yet shipped.

If the order has already shipped, we’re unable to cancel it, but please contact us to discuss the available options once it arrives.

For questions about shipping methods, estimated delivery timeframes, or shipping costs for the Mindful Store, let us know your destination and the items you’re interested in. We’ll confirm the current shipping options and estimated timelines.

If your shipment is running behind the estimated delivery window, first check your tracking link for the latest carrier status. Delays are most often due to high order volume, weather, or carrier processing times.

If tracking hasn’t updated in several days or the delay seems unusual, contact us with your order number and we’ll follow up with the carrier.

If your tracking number isn’t working, shows no updates, or the tracking link is broken, contact us at mindful@mindful.org with your order number. We’ll confirm the correct tracking information and follow up with the carrier if needed.

Packages are occasionally returned to sender due to an incomplete or incorrect address, a failed delivery attempt, or the package going unclaimed.

If your order was marked Returned to Sender, contact us with your order number and confirm your correct shipping address. We’ll review the order and determine the appropriate next steps, such as reshipping the order or processing a refund.

If you’d like to return an item or have a question about a return, please contact us at mindful@mindful.org with your order number and the reason for your request. We’ll review your order and let you know what options are available.

If you’d like to request a refund for a Mindful Store purchase, please contact us at mindful@mindful.org with your order number and the reason for your request. We’ll review your order and let you know what options are available.

If a refund is approved, it will be issued to the original payment method. Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.

If an item is showing as out of stock or you’d like to know about an upcoming restock, let us know the product name and we’ll check current availability and, when possible, provide an estimated restock date.

If you received a product with a manufacturing defect or quality issue, contact us with your order number, a description of the issue, and a photo if possible. We’ll review the issue and arrange a replacement or refund as appropriate.

For questions about a current or upcoming discount code or promotion on the Mindful Store, let us know what you’re asking about and we’ll confirm the current offer, eligible items, and expiration date.